The quality and safety of our products are our top priority.Unfortunately, we have been informed through feedback from our customers that the folding mechanism of our EGRET-TEN electric scooter has in individual cases not been properly engaged, with the proper handling of the folding mechanism either not being given the required amount of attention or misunderstandings arising as to the proper handling of the folding mechanism.
Dear EGRET user,
If the folding mechanism is improperly engaged, the scooter may fold up while being ridden.This poses a risk of injury! However, when properly engaged, the folding mechanism poses no risk.
In the interest of your safety and the safety of all other users of the product, we ask that you please affix the sticker we will send you in the next days onto the securing lever of the scooter’s folding mechanism. Please also carefully read the safety instructions on the proper handling of the folding mechanism and ensure that every user of the electric scooter reads this information before using the product.
Should you have any questions about the use of the scooter, please do not hesitate to contact our Service Department at email@example.com. Please also contact us if you haven't received the sticker via email in the next two weeks.