Cancellation policy

Consumers have the following right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day (1) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us:

Walberg Urban Electrics GmbH

Alter Wandrahm 6

20457 Hamburg


Tel.: +49 180 580 380 180 
(14 ct/minute incl. VAT from fixed lines (in Germany), maximum 42 ct/minute

from German mobile networks incl. VAT)

Fax: +49 40 300 87 119

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, promptly and no later than fourteen days after the date on which communication of your withdrawal from this contract was received by us, we must reimburse to you all payments we have received from you, including delivery costs (with the exception of additional costs ensuing from a different type of delivery you chose instead of the less expensive, standard delivery).For this reimbursement we will use the same payment method you used for the original transaction, unless something different was expressly agreed with you; in no case will charges be incurred to you as a result of this reimbursement.

We may withhold reimbursement until the goods have been returned to us or until you are able provide evidence to us that you sent back the goods, depending on which is the earlier point in time.

Promptly and in any case no later than fourteen days after the date on which you informed us of withdrawal from this contract, you must send back or drop off the goods to us, Walberg Urban Electrics GmbH. The deadline is met if you send the goods prior to expiry of the fourteen-day deadline. You must bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is
necessary to establish the nature, characteristics and functioning of the goods.